The challenges of customer relations

Category : Customer Relationship
  • Course Duration30 minutes
  • Course Start---
  • Instructor---

This program aims to help learners to understand challenges associated with developing long-term customer relationship.

  • Understand the customer's expectations.
  • Understand how the customer is assessing us.
  • Know the difference between fulfilling the customer's expectations and building loyalty.
  • Identify significant interactions or 'moments of truth' for the customer.
  • Pay attention to emotions when interacting
  • In the end of this program learners will be to master the circumstances of customer contact and client relationship management.


Based on 4 reviews
5 stars
4 stars
3 stars
2 stars
1 stars