Handling Emotions within your team – Part A & B

Category : Advanced Management
  • Course Duration30 minutes
  • Course Start---
  • Instructor---

This program identifies the signs of emotion in your co-workers and key practices that are critical for emphatic listening.

  • To understand the emotional dimension of the manager’s role and be able to deal with your co-worker’s emotions.
  • To handle individual emotions in the heat of the moment and identify the right support provision based on the nature of the emotional reaction.
  • To adapt your response to your co-worker’s level of emotional maturity.
  • Through the range of tools on offer, this module will help you manage your team’s feelings and emotions.
  • In the end of this program learners will be able to respond appropriately to a co-worker’s feelings and identify the signs of collective feelings and managing them accordingly.


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